Your Health, At Your Fingertips

Broadway Family Clinic – Terms & Conditions

Effective 2025

Introduction

Broadway Family Clinic’s website is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein. By using this website, you agree to all such terms and conditions.

Collection of Personal Information

We are committed to protecting your privacy and providing a safe online experience. This Privacy Statement governs how we collect, use, and safeguard your information. By using this website, you consent to the data practices described.

Modification of Terms

Broadway Family Clinic reserves the right to modify these Terms & Conditions at any time without notice. Continued use of the website constitutes acceptance of the updated terms.

Links to Third-Party Sites

This website may contain links to external sites not controlled by Broadway Family Clinic. We are not responsible for the content, updates, or transmissions from any linked site. Inclusion of links does not imply endorsement or affiliation.

No Unlawful or Prohibited Use

You agree not to use this website for any unlawful purpose or in a manner that could damage, disable, or impair the site or interfere with others’ use. Attempts to obtain information not intentionally made available are strictly prohibited.

Use of Communication Services

If communication features (forums, messaging tools, etc.) exist, you agree to use them responsibly and refrain from posting unlawful, abusive, harmful, or infringing content. Broadway Family Clinic may monitor communications and remove inappropriate material at its discretion.

Additional Clinic Policies

Appointment Policy

We kindly request at least 48 hours' notice for appointment cancellations or rescheduling.

Cancellations made with less than 48 hours’ notice may result in a $25 fee added to your account.

This fee may be collected at your next visit.

In emergencies, please notify us as soon as you are aware via email; documentation may be requested.

No-Show Policy

Failure to attend a scheduled appointment without prior notice will result in a $25 no-show fee.

Late Cancellation Policy

Cancellations made on the same day of your appointment (except emergencies) may incur a late-cancellation fee of $25, as this prevents the slot from being offered to other patients.

Payment Terms

Payment is due at the time services are rendered unless prior arrangements are made.

We accept major insurance plans, credit/debit cards, HSA/FSA cards, and self-pay payments.

Balances not paid promptly may be sent to collections in accordance with clinic policy.

Insurance Disclaimer

As a courtesy, Broadway Family Clinic bills your insurance, but coverage is not guaranteed.

Patients are responsible for understanding their individual plan benefits, including:

Deductibles

Co-pays

Co-insurance

Out-of-pocket maximums

Family shared deductibles or OOP maximums

Non-covered services or labs

Any remaining balance determined by your insurance is the patient’s responsibility.

Patients must provide accurate and active insurance information at each visit to avoid claim denials.

Prescription Refill Policy

For timely processing, please follow these guidelines:

Contact your pharmacy first and request that they send an electronic refill request to us.

Please allow 48–72 business hours for routine refills.

Controlled substances are strictly monitored, require regular follow-ups, and may not be refilled early.

Our providers do not manage chronic pain regimens or long-term sleep-medication therapy.

Lost or stolen prescriptions may require documentation and may not be replaced.

Refill requests made after hours or on weekends will be processed on the next business day.

Communication Guidelines

Email is the preferred and most reliable method of non-urgent communication.

For emergency medical issues, call 911 or visit the nearest emergency room.

Messages sent through the website may not be monitored continuously; please allow reasonable time for responses.

Do not send protected health information unless using an approved secure method.

Liability Disclaimer

Information on this website may include inaccuracies or typographical errors. Broadway Family Clinic and its suppliers make no guarantees regarding accuracy, reliability, or suitability. All content is provided “as is,” without warranties of any kind.

To the maximum extent permitted by law, Broadway Family Clinic is not liable for any damages arising from the use of this website.

Copyright & Trademarks

All content is Copyright © 2025 Broadway Family Clinic.

Logos and branding are trademarks of Broadway Family Clinic.

All other trademarks belong to their respective owners.

Contact Information

For questions about these terms or clinic policies, contact:

Phone: (346) 800-5148

Email: office@broadwaydoctor.com

Broadway Family Clinic – Privacy Policy

Last Updated: January 2025

Broadway Family Clinic (“we,” “our,” “us”) is committed to safeguarding your personal information and protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, communicate with our clinic, or use any of our online services. By accessing or using this website, you acknowledge and agree to the practices described in this policy.

Information We Collect

We collect personal and non-personal information through multiple channels, including when you:

Visit or browse our website

Register or create an account

Complete online forms or questionnaires

Subscribe to newsletters or email updates

Request an appointment

Participate in surveys or promotions

Use any interactive features or tools on our site

Communicate with us through email, phone, or online messaging

Personal information may include:

Name, date of birth, and demographic details

Contact information (email, phone number, mailing address)

Insurance information

Health-related information required for your care

Billing and transaction information

Technical information such as IP address, browser type, device information, and site usage patterns

How We Use Your Information

We use the information collected for purposes including, but not limited to:

Providing medical care and managing your patient file

Scheduling appointments and sending reminders

Responding to your inquiries, requests, or support needs

Improving the performance and functionality of our website

Processing payments and verifying insurance eligibility

Sending clinic updates, educational content, or important notifications

Enhancing user experience and personalizing website content

Conducting internal analytics, audits, and quality improvement

Meeting legal, regulatory, and compliance obligations

We may also use de-identified or aggregated data for research, quality improvement, or statistical reporting.

Protection of Your Information

We take privacy and data security seriously. Broadway Family Clinic uses administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

Secure servers and encrypted storage environments

SSL (Secure Socket Layer) encryption for data transmission

Role-based access controls for staff

Routine security audits and vulnerability reviews

HIPAA-compliant procedures for handling protected health information

Despite these efforts, no system is 100% secure. By using our website, you acknowledge that transmission of information over the internet carries inherent risks.

Sharing of Information

We do not sell or rent your personal information.

We may share information only in the following circumstances:

Trusted Third-Party Partners – such as billing services, insurance partners, IT vendors, laboratories, or service providers who support our operations. These parties are required to maintain confidentiality and follow HIPAA-compliant standards.

Legal and Safety Requirements – when necessary to comply with laws, court orders, or government requests, or to protect the safety, rights, or property of our patients or clinic.

Healthcare-Related Services – such as pharmacies, diagnostic centers, or specialists involved in your care.

Website Operations – analytics or hosting partners who assist in secure functioning of our online services.

Your SMS consent and phone number will never be shared or used for third-party marketing.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to:

Improve website functionality

Remember user preferences

Analyze site usage and traffic patterns

Enhance user experience

You may choose to block cookies through your browser settings. However, certain site features may not function properly if cookies are disabled.

Third-Party Links and External Websites

Our website may contain links to third-party websites. These sites operate independently and have their own privacy policies. Broadway Family Clinic is not responsible for, and does not endorse, the content, security, or practices of any linked site. We encourage you to review the privacy policies of external websites before providing information.

Patient Health Information (HIPAA Notice)

Certain information collected through this site may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). PHI will be handled in accordance with federal and state healthcare privacy laws.

This Privacy Policy supplements—not replaces—our official HIPAA Notice of Privacy Practices, which is available upon request at our clinic.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe a child has submitted personal information through our website, please contact us immediately.

Data Retention

We retain personal information only for as long as necessary to:

Provide medical care

Maintain legal, regulatory, or documentation requirements

Support legitimate business and operational purposes

When information is no longer needed, it is securely destroyed in accordance with HIPAA and state regulations.

Changes to This Privacy Policy

Broadway Family Clinic may update or revise this Privacy Policy at any time. Updates will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this Privacy Policy, data practices, or your rights, please contact us:

Broadway Family Clinic

Phone: (346) 800-5148

Email: office@broadwaydoctor.com

We are committed to maintaining your trust and safeguarding your privacy.

Patient Rights & Responsibilities

Broadway Family Clinic

At Broadway Family Clinic, we are committed to delivering safe, respectful, and high-quality care. To ensure the best possible experience, every patient should understand both their rights and their responsibilities when receiving care at our clinic, including in-person and telehealth services.

Patient Rights

1. Right to Respectful, Non-Discriminatory Care

You have the right to receive considerate, compassionate, and professional care without discrimination based on race, religion, national origin, gender, disability, age, sexual orientation, gender identity, or payment source.

2. Right to Privacy & HIPAA Protection

You have the right to:

Confidential treatment of all medical information under the Health Insurance Portability and Accountability Act (HIPAA).

Receive a description of how your medical information is used and shared.

Request limits on certain disclosures of your protected health information (PHI).

Request an amendment to your medical record if you believe it is inaccurate.

Obtain a copy of your medical record as permitted by law (fees may apply).

Know who your information has been shared with, when requested.

3. Right to Informed Consent

You have the right to receive clear explanations about diagnoses, treatments, risks, benefits, alternatives, and expected outcomes, and to make decisions about your care after receiving this information.

4. Right to Ask Questions

You have the right to ask questions about any aspect of your care, including medications, tests, billing, insurance, and referrals.

5. Right to Choose or Change Providers

You may request a different provider or seek a second opinion at any time.

6. Right to Refuse Treatment

You may decline tests or treatments to the extent permitted by law. Your provider will explain the medical consequences of refusal.

7. Right to Know Your Financial Obligations

You have the right to understand expected costs, billing procedures, payment requirements, and insurance processes, including:

Copayments

Deductibles

Coinsurance

Out-of-pocket maximums

Non-covered services

8. Rights During Telehealth Visits

You have the right to:

Receive telehealth services that are private, secure, and HIPAA-compliant.

Understand the limitations of virtual care.

Be informed of your telehealth copay, coinsurance, or deductible responsibilities prior to the visit when possible.

Patient Responsibilities

1. Provide Accurate Information

Patients are responsible for providing complete and truthful information regarding:

Medical history

Medications

Allergies

Past treatments

Insurance information

Changes in address or contact information

2. Follow Treatment Plans

Patients should follow the recommended care plan or discuss concerns so the provider can adjust the plan as appropriate.

3. Respect Clinic Staff and Policies

We expect respectful conduct toward staff, other patients, and clinic property. Abusive or disruptive behavior may result in dismissal from the practice.

4. Financial Responsibility

Patients are responsible for:

Paying copays at the time of visit (in-person and telehealth)

Paying deductibles, coinsurance, and any non-covered or out-of-network charges

Understanding their insurance benefits and verifying coverage

Providing up-to-date insurance information

Paying balances promptly

Telehealth visits carry the same insurance obligations as office visits.

5. Appointment Responsibilities

Notify the clinic at least 48 hours in advance for cancellations to avoid fees.

A no-show fee ($25) may be applied for missed visits.

Late cancellations (within 24 hours) may incur a fee at the clinic’s discretion.

Repeated no-shows may affect future scheduling.

6. Medication & Prescription Responsibilities

Patients should:

Request routine refills through their pharmacy, not directly through the clinic.

Allow 48–72 hours for processing.

Understand that controlled substances are monitored carefully, require appropriate follow-ups, and may not be refilled early.

Understand that Broadway Family Clinic does not provide chronic pain management or routine long-term controlled medication therapy (including long-term benzodiazepines or sleep medicines).

7. Telehealth Participation Responsibilities

Patients must:

Ensure they are in a safe, private location during the session.

Maintain a reliable internet connection.

Provide accurate identity verification if requested.

Pay applicable copays or fees prior to or immediately after the visit.

8. Respect for Privacy & Communication

Patients should:

Keep their contact information updated.

Use email as the preferred communication method for non-urgent matters.

Understand that email is not for emergencies; call 911 when needed.

Avoid sending protected health information through social media or unsecured channels.

9. Provide Documentation When Required

For work notes, FMLA forms, disability forms, school notes, or other administrative documents, patients are responsible for providing accurate information and paying any administrative fees.

Questions or Concerns

If you have questions about your rights, responsibilities, or any policy, please contact us:

Broadway Family Clinic

Phone: (346) 800-5148

Email: office@broadwaydoctor.com